Returns & Exchanges

Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we are committed to your satisfaction and will replace any order that does not meet our quality standards.

Return Process

• 1.
  Contact Support

  Email our support team within 7 days of receiving your order if there is an issue with your coffee.

• 2.
  Provide Details

  Include your order number and a brief description of why the coffee didn't meet your expectations.

• 3.
  Expert Consultation

  Our coffee curators will reach out to adjust your flavor profile and preferences for future shipments.

• 4.
  Receive Replacement

  If eligible under our Match Guarantee, we will ship a replacement bag of a different roast free of charge.